Publications and Credentials
This book is an overall guide to the Certified Manager of Quality/ Organizational Excellence from ASQ. it contains material covering leadership, strategic planning, managerial methods and techniques, quality tools, customer focus, supply chain management, and training delivery. Think of it as a guide to running a quality department or division.
This book includes information on quality cost systems involved in education, service, banking, and software development. ISO 9001, cost systems in smaller companies is included.
This book is a introduction to cost of quality concepts for executives. Not intended as a comprehensive handbook, it is a helpful overview of an approach to maximize value and bottom-line impact.
Here are some of my credentials
Quality Managers run quality departments or divisions
Six Sigma Black Belts run improvement projects to reduce process variation
Quality Engineers design work systems to control quality outputs
Quality Auditors make sure established systems are working as designed